IT Service Management Software Solution
Context Aware IT Service Management Platform
AssetSonar is the only ITSM ticketing system built on a unified IT Graph – so every incident, request, and change starts with the device, owner, software, and service history already attached. No tool-switching. No manual lookups. Just faster resolution.
Built for Medium to Large Organizations
Setup in 14 Days
No Certified Admin Required
IT Service Management Software Solution
Context Aware IT Service Management Platform
AssetSonar is the only ITSM ticketing system built on a unified IT Graph – so every incident, request, and change starts with the device, owner, software, and service history already attached. No tool-switching. No manual lookups. Just faster resolution.
Built for Medium to Large Organizations
Setup in 14 Days
No Certified Admin Required
Context Aware IT Service Management Platform
AssetSonar is the only ITSM ticketing system built on a unified IT Graph – so every incident, request, and change starts with the device, owner, software, and service history already attached. No tool-switching. No manual lookups. Just faster resolution.
Rated 4.6 / 5 on G2
1,000+ organizations
G2 High Performer 2026
SOC II Type 2 Certified
90% Global Retention
Rated 4.6 / 5 on G2
1,000+ organizations
G2 High Performer 2026
SOC II Type 2 Certified
90% Global Retention
TRUSTED BY IT TEAMS AT
Stellar
Lad Bible
Audacy
Bonterra
Proofpoint
And 1,000+ More
TRUSTED BY IT TEAMS AT
Stellar
Lad Bible
Audacy
Bonterra
Proofpoint
And 1,000+ More
THE PROBLEM
Most ITSM Solutions Handle Tickets. None of Them Know Your Assets.
Mid-market IT teams are stuck switching between tools to find context that should already be in the ticket. The result: slow resolution, frustrated technicians, and SLAs that slip.
Every Ticket Starts With a Look-up
Open the ticket, switch to the asset system, find the device, copy the serial number, switch back. This happens 20+ times a day per technician
Onboarding and Offboarding are a Manual Relay Race
HR notifies IT. IT raises a ticket. Someone provisions a laptop. Someone else creates accounts. Three days later, the new hire still can't access half the tools they need.
AI That Doesn't Know Your Infrastructure
Every ITSM tool now boasts AI. But it operates on ticket text and KB articles - not on the live state of your devices, owners, or software. Without asset context, AI is just autocomplete.
Pricing That Blooms at Renewal
You sign at $49 per agent. Renewal hits at $97 once AI, ITAM, and add-ons are factored in. The CFO conversation that follows is the one nobody wants twice.
THE PROBLEM
Most ITSM Solutions Handle Tickets. None of Them Know Your Assets.
Mid-market IT teams are stuck switching between tools to find context that should already be in the ticket. The result: slow resolution, frustrated technicians, and SLAs that slip.
Every Ticket Starts With a Look-up
Open the ticket, switch to the asset system, find the device, copy the serial number, switch back. This happens 20+ times a day per technician
Onboarding and Offboarding are a Manual Relay Race
HR notifies IT. IT raises a ticket. Someone provisions a laptop. Someone else creates accounts. Three days later, the new hire still can't access half the tools they need.
AI That Doesn't Know Your Infrastructure
Every ITSM tool now boasts AI. But it operates on ticket text and KB articles - not on the live state of your devices, owners, or software. Without asset context, AI is just autocomplete.
Pricing That Blooms at Renewal
You sign at $49 per agent. Renewal hits at $97 once AI, ITAM, and add-ons are factored in. The CFO conversation that follows is the one nobody wants twice.
THE PROBLEM
Most ITSM Solutions Handle Tickets. None of Them Know Your Assets.
Mid-market IT teams are stuck switching between tools to find context that should already be in the ticket. The result: slow resolution, frustrated technicians, and SLAs that slip.
Every Ticket Starts With a Look-up
Onboarding and Offboarding are a Manual Relay Race
AI That Doesn't Know Your Infrastructure
Pricing That Blooms at Renewal
1,000+
organisations run their IT operations on AssetSonar – managing 1.5M+ assets across hardware, software, and SaaS
90%+
global retention rate – because the product gets stronger the longer you use it, not more expensive
14 days
to go live – no certified ITIL admin required, no 6-month implementation, no professional services trap
1,000+
organisations run their IT operations on AssetSonar – managing 1.5M+ assets across hardware, software, and SaaS
90%+
global retention rate – because the product gets stronger the longer you use it, not more expensive
14 days
to go live – no certified ITIL admin required, no 6-month implementation, no professional services trap
1,000+
organisations run their IT operations on AssetSonar – managing 1.5M+ assets across hardware, software, and SaaS
90%+
global retention rate – because the product gets stronger the longer you use it, not more expensive
14 days
to go live – no certified ITIL admin required, no 6-month implementation, no professional services trap
WHAT ASSETSONAR DOES
Everything You Need to Run a Modern IT Service Desk
A complete ITSM ticketing system, configuration management, automation, and an AI co-pilot – all running on the same data model as your IT assets.
Incident & Request Management
Capture tickets from email, portal, Slack, or Teams - all auto-enriched with the affected device, owner, software, and service history. Clean queues, clear ownership, no handoff confusion.
AI Co-pilot Powered by Your IT Graph
Other ITSM tools have AI that reads ticket text. Ours reasons over your live infrastructure — predicting SLA breaches, suggesting fixes from similar past incidents, and routing tickets based on real asset ownership.
CMDB & Configuration Management
A configuration foundation that mirrors your live IT environment, not last quarter's snapshot. Every CI is normalised, lifecycle-tracked, and tied to the tickets it touches. Source-of-truth that actually stays true.
Workflow Automation
Onboarding that creates the ticket, assigns the laptop, provisions licences, and grants access — in one workflow. Offboarding that reverses all of it. No glue work, no missed steps, no orphaned accounts.
Self-Service Portal & Knowledge Base
Employees raise issues against their assigned device or software, browse a curated knowledge base, and track progress without pinging IT.
Change & Problem Management
Run change advisory boards, root cause analysis, and problem records on top of real asset data - so changes are reviewed against the assets they actually affect, not against guesswork.
WHAT ASSETSONAR DOES
Everything You Need to Run a Modern IT Service Desk
A complete ITSM ticketing system, configuration management, automation, and an AI co-pilot – all running on the same data model as your IT assets.
Incident & Request Management
Capture tickets from email, portal, Slack, or Teams - all auto-enriched with the affected device, owner, software, and service history. Clean queues, clear ownership, no handoff confusion.
AI Co-pilot Powered by Your IT Graph
Other ITSM tools have AI that reads ticket text. Ours reasons over your live infrastructure — predicting SLA breaches, suggesting fixes from similar past incidents, and routing tickets based on real asset ownership.
Self-Service Portal & Knowledge Base
Employees raise issues against their assigned device or software, browse a curated knowledge base, and track progress without pinging IT.
Change & Problem Management
Run change advisory boards, root cause analysis, and problem records on top of real asset data - so changes are reviewed against the assets they actually affect, not against guesswork.
CMDB & Configuration Management
A configuration foundation that mirrors your live IT environment, not last quarter's snapshot. Every CI is normalised, lifecycle-tracked, and tied to the tickets it touches. Source-of-truth that actually stays true.
Workflow Automation
Onboarding that creates the ticket, assigns the laptop, provisions licences, and grants access — in one workflow. Offboarding that reverses all of it. No glue work, no missed steps, no orphaned accounts.
WHAT ASSETSONAR DOES
Everything You Need to Run a Modern IT Service Desk
A complete ITSM ticketing system, configuration management, automation, and an AI co-pilot – all running on the same data model as your IT assets.
Incident & Request Management
Capture tickets from email, portal, Slack, or Teams - all auto-enriched with the affected device, owner, software, and service history. Clean queues, clear ownership, no handoff confusion.
AI Co-pilot Powered by Your IT Graph
Other ITSM tools have AI that reads ticket text. Ours reasons over your live infrastructure — predicting SLA breaches, suggesting fixes from similar past incidents, and routing tickets based on real asset ownership.
Self-Service Portal & Knowledge Base
Employees raise issues against their assigned device or software, browse a curated knowledge base, and track progress without pinging IT.
Change & Problem Management
Run change advisory boards, root cause analysis, and problem records on top of real asset data - so changes are reviewed against the assets they actually affect, not against guesswork.
CMDB & Configuration Management
A configuration foundation that mirrors your live IT environment, not last quarter's snapshot. Every CI is normalised, lifecycle-tracked, and tied to the tickets it touches. Source-of-truth that actually stays true.
Workflow Automation
Onboarding that creates the ticket, assigns the laptop, provisions licences, and grants access — in one workflow. Offboarding that reverses all of it. No glue work, no missed steps, no orphaned accounts.
Ready to See ITSM with Full Asset Context?
Book a 30-minute demo and we’ll walk you through your real workflow with your kind of asset data.
Ready to See ITSM with Full Asset Context?
Book a 30-minute demo and we’ll walk you through your real workflow with your kind of asset data.
Ready to See ITSM with Full Asset Context?
Book a 30-minute demo and we’ll walk you through your real workflow with your kind of asset data.
VOICES OF TRUST
Why Mid-market IT Teams Choose AssetSonar
IT teams choose AssetSonar because the product is dependable, the team is responsive, and the platform actually fits how IT teams operate — not how enterprise vendors think it should.
“The team at AssetSonar is extremely helpful and willing to work on their own product to fit your environment’s needs. We can add custom fields, and if we need more integration with other products, the team will look into that for us.”
Kyle J.
Systems Administrator
“I like that AssetSonar provides an easy-to-use interface with real-time visibility. It’s highly customisable and integrates well with other tools, making IT management more efficient.”
Christopher M.
IT Team Lead
“I most like the simplicity of finding details of an asset. I can search by user or machine name and quickly find what I’m looking for. The EZO team has been great in helping us set up AssetSonar, leading us down the right path.”
David F.
Technology Consultant
15 Years
In market – bootstrapped, profitable, privately owned. No VC pressure to repackage features behind paywalls.
G2 Rated
High Performer 2026 · Best Meets Requirements · Momentum Leader · Best Support.
Easy to Use
Users consistently praise our platform’s ease of use and extreme customizability.
VOICES OF TRUST
Why Mid-market IT Teams Choose AssetSonar
IT teams choose AssetSonar because the product is dependable, the team is responsive, and the platform actually fits how IT teams operate — not how enterprise vendors think it should.
“The team at AssetSonar is extremely helpful and willing to work on their own product to fit your environment’s needs. We can add custom fields, and if we need more integration with other products, the team will look into that for us.”
Kyle J.
Systems Administrator
“I like that AssetSonar provides an easy-to-use interface with real-time visibility. It’s highly customisable and integrates well with other tools, making IT management more efficient.”
Christopher M.
IT Team Lead
“I most like the simplicity of finding details of an asset. I can search by user or machine name and quickly find what I’m looking for. The EZO team has been great in helping us set up AssetSonar, leading us down the right path.”
David F.
Technology Consultant
15 Years
In market – bootstrapped, profitable, privately owned. No VC pressure to repackage features behind paywalls.
G2 Rated
High Performer 2026 · Best Meets Requirements · Momentum Leader · Best Support.
Easy to Use
Users consistently praise our platform’s ease of use and extreme customizability.
VOICES OF TRUST
Why Mid-market IT Teams Choose AssetSonar
IT teams choose AssetSonar because the product is dependable, the team is responsive, and the platform actually fits how IT teams operate — not how enterprise vendors think it should.
“The team at AssetSonar is extremely helpful and willing to work on their own product to fit your environment’s needs. We can add custom fields, and if we need more integration with other products, the team will look into that for us.”
Kyle J.
Systems Administrator
“I like that AssetSonar provides an easy-to-use interface with real-time visibility. It’s highly customisable and integrates well with other tools, making IT management more efficient.”
Christopher M.
IT Team Lead
“I most like the simplicity of finding details of an asset. I can search by user or machine name and quickly find what I’m looking for. The EZO team has been great in helping us set up AssetSonar, leading us down the right path.”
David F.
Technology Consultant
INTEGRATIONS
Seamlessly Connects to the IT Stack You Already Run
Among ITSM solutions, AssetSonar is built to integrate first and replace second. Plug into identity, MDM, SaaS management, and HR – so the IT Graph stays current automatically.
Identity & Access
Okta, Azure AD, Google Workspace, JumpCloud, and more
HR Connectors (Onboarding/Offboarding)
BambooHR, Rippling, HiBob, Workday, and more
Asset Discovery & MDM
Jamf, Intune, Kandji, SCCM, Lansweeper, and more
Communication & Ticket Intake
Slack, MS Teams, Email-to-ticket, Zoom, and more
INTEGRATIONS
Seamlessly Connects to the IT Stack You Already Run
Among ITSM solutions, AssetSonar is built to integrate first and replace second. Plug into identity, MDM, SaaS management, and HR – so the IT Graph stays current automatically.
Identity & Access
Okta, Azure AD, Google Workspace, JumpCloud, and more
HR Connectors (Onboarding/Offboarding)
BambooHR, Rippling, HiBob, Workday, and more
Asset Discovery & MDM
Jamf, Intune, Kandji, SCCM, Lansweeper, and more
Communication & Ticket Intake
Slack, MS Teams, Email-to-ticket, Zoom, and more
INTEGRATIONS
Seamlessly Connects to the IT Stack You Already Run
Among ITSM solutions, AssetSonar is built to integrate first and replace second. Plug into identity, MDM, SaaS management, and HR – so the IT Graph stays current automatically.
Identity & Access
HR Connectors (Onboarding/Offboarding)
Asset Discovery & MDM
Communication & Ticket Intake
COMMON QUESTIONS
Everything You Need to Know
AssetSonar accelerates ticket resolution by embedding asset context directly into each ticket. This eliminates the need for agents to search for device details, software versions, or user information, allowing them to resolve tickets faster. With AI-powered automation, tickets are categorized and routed efficiently, reducing manual work.
Incident management in AssetSonar is enhanced by automatically enriching tickets with asset context. Agents immediately access critical information such as device, software, and user data without needing to search through multiple systems. This reduces delays and improves response times, which is a key part of incident management in AssetSonar. Furthermore, AI categorizes and routes incidents, improving efficiency.
AssetSonar’s centralized knowledge base ensures agents have quick access to accurate and consistent information, making it easier to resolve tickets. By categorizing articles and keeping them updated, recurring issues can be solved faster, and employees are empowered to self-serve, reducing overall ticket volume.
AssetSonar’s ITSM solution includes incident management, request management, asset context integration, AI-driven workflows, and a centralized knowledge base. These features work together to ensure faster resolution of tickets with automatic enrichment and intelligent routing.
AI improves ticket categorization and routing by analyzing asset context and automatically sorting tickets into relevant queues. Based on historical data, AI can also prioritize tickets, ensuring that high-impact issues are handled first. The AI-powered ticket routing ensures tickets are categorized and routed without manual intervention, improving resolution speed.
COMMON QUESTIONS
Everything You Need to Know
AssetSonar accelerates ticket resolution by embedding asset context directly into each ticket. This eliminates the need for agents to search for device details, software versions, or user information, allowing them to resolve tickets faster. With AI-powered automation, tickets are categorized and routed efficiently, reducing manual work.
Incident management in AssetSonar is enhanced by automatically enriching tickets with asset context. Agents immediately access critical information such as device, software, and user data without needing to search through multiple systems. This reduces delays and improves response times, which is a key part of incident management in AssetSonar. Furthermore, AI categorizes and routes incidents, improving efficiency.
AssetSonar’s centralized knowledge base ensures agents have quick access to accurate and consistent information, making it easier to resolve tickets. By categorizing articles and keeping them updated, recurring issues can be solved faster, and employees are empowered to self-serve, reducing overall ticket volume.
AssetSonar’s ITSM solution includes incident management, request management, asset context integration, AI-driven workflows, and a centralized knowledge base. These features work together to ensure faster resolution of tickets with automatic enrichment and intelligent routing.
AI improves ticket categorization and routing by analyzing asset context and automatically sorting tickets into relevant queues. Based on historical data, AI can also prioritize tickets, ensuring that high-impact issues are handled first. The AI-powered ticket routing ensures tickets are categorized and routed without manual intervention, improving resolution speed.
COMMON QUESTIONS
Everything You Need to Know
AssetSonar accelerates ticket resolution by embedding asset context directly into each ticket. This eliminates the need for agents to search for device details, software versions, or user information, allowing them to resolve tickets faster. With AI-powered automation, tickets are categorized and routed efficiently, reducing manual work.
Incident management in AssetSonar is enhanced by automatically enriching tickets with asset context. Agents immediately access critical information such as device, software, and user data without needing to search through multiple systems. This reduces delays and improves response times, which is a key part of incident management in AssetSonar. Furthermore, AI categorizes and routes incidents, improving efficiency.
AssetSonar’s centralized knowledge base ensures agents have quick access to accurate and consistent information, making it easier to resolve tickets. By categorizing articles and keeping them updated, recurring issues can be solved faster, and employees are empowered to self-serve, reducing overall ticket volume.
AssetSonar’s ITSM solution includes incident management, request management, asset context integration, AI-driven workflows, and a centralized knowledge base. These features work together to ensure faster resolution of tickets with automatic enrichment and intelligent routing.
AI improves ticket categorization and routing by analyzing asset context and automatically sorting tickets into relevant queues. Based on historical data, AI can also prioritize tickets, ensuring that high-impact issues are handled first. The AI-powered ticket routing ensures tickets are categorized and routed without manual intervention, improving resolution speed.
SEE ASSETSONAR IN ACTION
The ITSM Solution That Actually Knows Your IT Environment
Book a personalised 30-minute demo. We’ll walk you through your real workflow – incident, request, onboarding, change – with full asset context attached. No slideware, no canned demo data.
30-minute demo, tailored to your stack
Live in 14 Days
No Certified Admin Needed
SEE ASSETSONAR IN ACTION
The ITSM Solution That Actually Knows Your IT Environment
Book a personalised 30-minute demo. We’ll walk you through your real workflow – incident, request, onboarding, change – with full asset context attached. No slideware, no canned demo data.
30-minute demo, tailored to your stack
Live in 14 Days
No Certified Admin Needed
SEE ASSETSONAR IN ACTION
The ITSM Solution That Actually Knows Your IT Environment
Book a personalised 30-minute demo. We’ll walk you through your real workflow – incident, request, onboarding, change – with full asset context attached. No slideware, no canned demo data.